Policies
Privacy Policy
What information this website collects, why, and how it is handled.
Last reviewed
Draft for review
This page is prepared draft text and has not yet been reviewed by an attorney. It describes how we intend to operate, but it should not be relied on as a final statement of terms until this notice is removed.
This policy describes what personal information Altesora collects through this website, why it is collected, and how it is used and retained.
Information we collect
- Information you provide directly: name, email address, telephone number, project address or postal code, project details, budget range, timeline, and any files you choose to upload.
- Appointment requests: your preferred dates, consultation type, and contact preferences.
- Order information, if you purchase materials: billing and delivery details, handled by our payment processor.
- Technical information: pages requested, approximate location derived from IP address, and browser type. Analytics are only loaded after you consent.
Why we collect it
To respond to enquiries, prepare estimates, schedule consultations, fulfil orders, and keep records of work performed. We do not sell personal information.
Files you upload
Photographs, drawings, and documents you upload are stored securely and used to understand and price your project. They are not published anywhere without your written permission. If you would like them deleted, contact us and we will remove them.
Who we share it with
Service providers who operate parts of this site on our behalf — hosting, email delivery, payment processing, and file storage — receive only what they need to perform that function. We may also disclose information where required by law.
How long we keep it
Enquiry records are retained while a project is active and for a period afterwards for warranty, tax, and record-keeping purposes. Retention periods should be confirmed with counsel and stated here specifically.
Your choices
You can ask us what information we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to retain it. You can decline non-essential cookies at any time using the cookie settings on this site.
Contacting us
Use the contact page to reach us about anything in this policy.
Items for counsel to confirm
Specific retention periods, the legal basis relied on for each processing purpose, applicable state privacy law disclosures, and the named contact for privacy requests.