Policies
Installation Terms
How installation projects are scoped, scheduled, varied, and completed.
Last reviewed
Draft for review
This page is prepared draft text and has not yet been reviewed by an attorney. It describes how we intend to operate, but it should not be relied on as a final statement of terms until this notice is removed.
These are the general principles that apply to installation work. The specific terms for your project are set out in the written agreement for that project, which takes precedence.
Scope
Every project starts with a written scope describing what is included and, where it matters, what is not. Work outside that scope is agreed in writing before it is carried out.
Concealed conditions
Conditions that could not reasonably be seen before demolition — historic leaks, undersized or damaged framing, non-compliant services — are treated as variations. Work stops on the affected element, the condition is photographed, and options and costs are provided before anything is covered up.
Schedule
Schedules are staged rather than fixed to calendar dates, because material lead times, cure times, and inspection availability are not entirely within our control. We do not begin demolition until the materials for the project are on site.
Site conditions
We need reasonable access, power, water, and somewhere to store material. Protection of finished areas and dust containment are included in the work rather than charged separately.
Completion
Projects finish with a walkthrough, a list of anything outstanding, and written care guidance for the materials installed.
Items for counsel
Payment schedule terms, variation procedure and authority, insurance and licensing statements once confirmed, dispute resolution, and any warranty offered on workmanship.